Returns & refunds.

Updated September 21, 2026

Our return window

For purchases from knroll.com, our voluntary return window is 30 calendar days from the date you receive the item. Email hello@kicknrollworld.com promptly within this window, before sending anything back, so we can provide the return instructions and address.

For a change-of-mind return, the item must be unused, in the same condition in which you received it, and in its original packaging. These conditions apply to our voluntary return policy; they do not remove your rights if an item is faulty, damaged, incorrect or otherwise does not conform to your order.

How to arrange a return

1. Email hello@kicknrollworld.com with your order number, the item you wish to return and the reason for your request.
2. Our team will review the request and provide the return instructions and appropriate return address. Please do not send a parcel to our business correspondence address without instructions.
3. Package the item securely and keep your postage receipt and tracking details. Include the order reference so we can identify your return.

Return shipping & charges

For a change-of-mind return, you are responsible for the return shipping cost, and the original shipping charge is non-refundable, except where applicable law requires otherwise.

If you pay the carrier directly, that return postage will not also be deducted from your refund. If we arrange a chargeable return label, its cost and any proposed deduction will be explained before you agree to use it. We do not charge the same return postage twice.

Damaged, faulty or incorrect items

Contact us with your order number and a description of the issue. Photos of the item and packaging can help us assess the problem. Please stop using an item that appears unsafe, and contact us before paying for return postage.

We will explain the return or service arrangements and the remedy available for your case. Change-of-mind conditions and charges do not override any right to a repair, replacement or refund under applicable law. For manufacturing defects, our one-year limited warranty may also apply.

Inspection & refunds

When the returned item arrives, we inspect it and email you the outcome. If approved, we initiate a refund to the original payment method. We will explain any reason for refusing or adjusting a requested refund.

After a refund is issued, the time it takes to appear in your account depends on your bank or payment provider. If you have not received a refund update, email us with your order number so we can check its status. Any mandatory refund deadlines under applicable law still apply.

Exchanges

For a different colour or model, contact us before returning your item. We will check availability and explain the applicable return or exchange process. A replacement is subject to stock availability and does not limit any remedy you are entitled to under applicable law.

Other retailers & your legal rights

If you purchased through Amazon or another retailer, contact that seller for its return process. Eligible manufacturing-defect claims may still be covered by our limited warranty.

This voluntary policy is in addition to, and does not replace, your statutory consumer rights. Rights and remedies may vary by country, state or province. Terms required by applicable law take priority over any conflicting condition on this page.

Need help with an order that has not arrived? See shipping and delivery or contact our team.