Shipping & delivery.

Updated September 21, 2026

Where we deliver

Our current shipping options cover eligible addresses in the United States and Canada. Enter your delivery address at checkout to see the methods available for your order. If no shipping method is offered, please contact us before placing your order. Availability can vary by address and product.

Our one-year limited manufacturer’s warranty currently provides service in the United States. Customers elsewhere may have separate rights under applicable consumer law.

Processing your order

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from the time a parcel spends in transit.

Please check your delivery address before submitting your order. To request a correction or cancellation, email hello@kicknrollworld.com with your order number as soon as possible. We will check the order’s fulfilment status; an order already dispatched may need to follow the return process.

Shipping costs & delivery estimates

Available shipping methods and their charges are displayed at checkout before you pay. A free-shipping option applies only when it is shown for your address and order. Only the services offered at checkout are available; we do not currently offer a separate expedited or overnight service.

Our published standard transit estimate is 5–7 business days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier service and customs processing can affect delivery. For an order with a specific arrival deadline, contact us before purchasing so we can check the available service.

Tracking & shipment updates

We email shipment and tracking details when your order is dispatched. A tracking number may not show movement until the carrier scans the parcel. If your tracking information is missing or does not update, reply to your shipment email or contact our team.

You can also check your order status using your order number and billing email address. Order status and the carrier’s parcel tracking are different: use the tracking link in your shipment email for delivery scans.

If your order is delayed

If we cannot ship within the promised processing period, we will contact you with an updated shipping date, or explain if we cannot provide one. You may agree to wait or cancel the unshipped order for a full refund. We will seek any consent required for a further delay and cancel and refund where applicable law requires it.

Missing, damaged or incorrect deliveries

Please contact hello@kicknrollworld.com with your order number and a description of the problem. For damage or an incorrect item, include photos if you can, and keep the item and packaging while we review the issue. Stop using a product that appears unsafe.

Our team will help investigate and explain the available resolution. You do not have to resolve a carrier claim alone. Nothing in this policy excludes our obligations or your remedies for lost, damaged or non-conforming goods under applicable law.

Taxes, duties & cross-border orders

Taxes collected by us are shown at checkout. A cross-border shipment may also attract import duties, taxes or carrier clearance charges that are not included in your checkout total. Unless we expressly state that these are included, the recipient is responsible for applicable import charges. Contact us before ordering if you need clarification.

Questions & related policies

For delivery help, email hello@kicknrollworld.com. For an item you have already received, see our returns and refunds policy or limited warranty. These policies do not restrict rights that cannot be excluded under applicable law.