Warranty & care.

Updated September 21, 2026

One-year limited warranty

Kicknroll LLC provides this limited manufacturer’s warranty against manufacturing and workmanship defects for one year from the date you receive your product. Coverage starts automatically; you do not need to activate or register the warranty. Keep your proof of purchase and delivery date.

This warranty is provided by Kicknroll LLC, 8 The Green, Suite R, Dover, DE 19901, United States. For warranty support, email hello@kicknrollworld.com. This is our business correspondence address; contact us for instructions before shipping a product.

Who & where it covers

This limited warranty covers the original purchaser of a new Kicknroll product purchased in the United States from knroll.com, an authorized seller on Amazon, or another authorized U.S. Kicknroll retailer. It is non-transferable and does not cover second-hand purchases.

Parts and service under this limited warranty are available within the United States. The commercial warranty does not transfer to another country if the product is moved abroad. This geographical restriction does not exclude any rights or remedies available under applicable consumer law, including rights customers in Canada may have against a seller.

What we will do

For a covered manufacturing or workmanship defect, we will repair the product or provide the necessary spare parts without charge. If repair is impractical, we may replace the product at our discretion, subject to any additional remedy required by applicable law.

If a no-charge advance exchange is approved, the defective item must be returned within the 30-day period stated in the exchange instructions. Any proposed charge for failing to return the item, and the date from which that period runs, must be explained and agreed before the exchange is arranged.

Contact our team before sending an item or paying for return postage. We will explain the service process, the correct address and any applicable transport arrangements before you send your product.

What is excluded

• Normal wear and tear, including normal wear to wheels and grip tape.
• Cosmetic wear such as fading and scratching that is not a manufacturing defect.
• Damage caused by an accident, misuse, abuse, neglect, improper maintenance or exposure from leaving the product outside.
• Damage caused by exceeding the stated load limit or failing to follow the product’s instructions or warnings.
• Damage caused by modifications, alterations, incompatible parts or improper repairs.
• Loss or theft of the product.

A modification or a repair by someone else does not, by itself, cancel coverage for an unrelated manufacturing defect. The exclusion applies to damage caused by that modification, part or repair.

How to request support

1. Email hello@kicknrollworld.com with your order number or proof of purchase, seller name, product model and delivery date.
2. Describe the issue and include helpful photos or a short video if available. Do not send passwords or payment-card details. Stop using the product if it appears unsafe.
3. Our team will review the information and explain the next steps, including whether a part, inspection, repair or return is needed.

If your claim is declined, you may ask us to explain the reason and review any additional information you provide. This support process does not prevent you from pursuing remedies available under applicable law.

Holiday purchases & existing offers

The standard one-year period applies to eligible holiday purchases. A shorter holiday date does not shorten that coverage. If your purchase included a separate written offer providing longer coverage, keep that offer and include it with your request so its terms can be honoured.

Your legal rights & other help

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It is in addition to rights that cannot lawfully be excluded. We do not disclaim implied warranties through this policy or our website terms.

For a change-of-mind return, see our 30-day return policy. For a missing or damaged delivery, see shipping and delivery. You can also find our contact details on the contact page.